“Printing has an important part to play in the running of a school and supporting the education of every pupil. When things started to go wrong, Apogee and their first class support team stepped in to get us back on track.
Not only does moving our print management system to the cloud take the pressure off our internal systems, it allows us to manage, monitor and report on all our schools printing without needing to be on site.
We have worked with Apogee for many years and it’s great to know that there is a friendly, supportive team of printing experts right on our doorstep in Lincoln.”
– Lincoln St Christopher’s School Representative
The Background
The Lincoln St Christopher’s & Lincoln St Francis Schools have been a long term client of Apogee’s, backdating to 2015. The school were predominately a Managed Print Service client with Apogee managing and servicing their fleet of devices throughout the school campuses.
The MPS fleet were programmed with PaperCut Print Management software which helped the schools understand and track their device usage. As well as this, PaperCut gave the schools full visibility over their usage, providing detailed real-time reporting on spending, essentially enabling them to have full control over costs.
Unfortunately, the schools started experiencing on-site server issues where the server would continuously drop out and become ‘offline’. This meant that the PaperCut Print Management software was effectively out of use due to it needing to be connected to the on-site server for it to operate efficiently and effectively.
