Using digital transformation to improve relationships

Digital transformation is the process of converting analog data, documents, and business processes into digital format.

It has revolutionised business, streamlining and simplifying tasks, cutting costs, and driving better outcomes.

Eforms

Eforms are digital versions of paper forms. They transform the way organisations capture data, manage processes, and communicate with their customers.

Aiming to eliminate paper-based processes, reduce errors, and speed up the time it takes to collect and process information.

Eforms can track and analyse data in real-time, generating reports that are accurate and up-to-date, allowing businesses to make more informed decisions, identify bottlenecks, and improve workflows.

Eforms can also automate record-keeping and ensure compliance with retention schedules, further increasing efficiency and reducing costs.

• hosted online to improve inbound information
• better consumer interaction  
• personalisation/ pre-population

Responsive and active processes to increase engagement.

Automated Invoice Processing

Automated invoice processing reduces processing times, while eliminating errors and improving cash flow.

Automated invoice processing uses optical character recognition (OCR) and machine learning (ML) to extract data from invoices.

Consistent quick and accurate payments work to improve supplier relationships, and capitalise on early payment benefits.

Digital Mailrooms

A digital mailroom streamlines mail management, using technologies like OCR to extract data from documents, reducing manual intervention and increasing processing times. They also provide centralised storage and retrieval of documents, improving accessibility and reducing the risk of lost or misplaced documents.

Digital mailrooms can also improve customer service by providing fast, accurate responses to customer inquiries, enhancing the overall customer experience.

Information Management Systems

Information Management systems provide businesses with centralised document storage and retrieval, version control, access control, and workflow automation.

Reduce document retrieval times, improve collaboration, and increase productivity. They also provide businesses with the ability to monitor and control document access, ensuring that sensitive information is protected.

Information Management can also improve compliance by ensuring that documents are retained for the appropriate amount of time and are securely disposed of when no longer needed.

In conclusion, digital transformation using eforms, automated invoice processing, digital mailrooms, and Information Management systems can lead to better outcomes. By streamlining processes, reducing errors, and increasing efficiency, businesses can cut costs, improve customer service, and enhance overall performance.

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