What is a digital phone line, and how does it help my business?

Businesses benefit from digital phone lines in four key areas – cost-efficiencies, utility, communication, and security.

Cost-efficiencies

• Lower running costs

Lower per-minute rates, especially for international calls, are a key benefit of digital phone lines since they use Internet bandwidth rather relying than physical infrastructure.

• Less hardware

You may not even need to invest in new hardware as part of your switchover, as digital phone systems are often based in the Cloud.

• Simple setup

You don’t need to spend money maintaining digital phone lines – that’s your provider’s responsibility.

Utility

• Accessible staff

Employees are always reachable to internal and external callers with digital phone lines, so long as they have an Internet connection.

• Additional features

While you’d have to pay for extra features with manual phone lines, they come as standard on digital – allowing your internal and external communications to benefit from call forwarding, voicemail, call waiting, call conferencing at no additional cost.

• Convenient integration

Being compatible with your CRM and email applications is another big advantage that digital phone lines have over physical ones – streamlining your workflows and communication.

• Easy scalability

Making business changes is easier with digital phone lines, since they can be easily scaled up or down to suit your needs.

Communication

• Call quality

Voice quality is clearer and more reliable over digital than they are over landlines.

• Multi-Channel Communication

While physical phone lines are limited, digital phone lines support various comms methods like voice, video, and instant messaging through a single platform.

• Enhanced collaboration
  

  Your teams are able to collaborate more freely and easily with the call conferencing and video calling features of digital phone lines.

Security

• Consistent uptime

Your operations are less likely to be disrupted by unforeseen circumstances like sudden weather changes, since digital phone lines can be easily rerouted through a different data centre until they’re fixed.

• Stronger security

Fraud and spam calls are easier to repel with a digital phone system, thanks to advanced security features.

In essence, changing to digital phone lines increases your capabilities, enables quality communications for your teams, and strengths your security – and all at reduced operational costs. The good news is that now is actually the perfect time to switchover, since physical phone lines are due to be completely obsolete by 2027.

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