Managed IT Services
Take the hassle out of IT ownership and enhance your existing IT processes. Managed IT Services allow you to maximise your IT team and budget.
Take the Hassle Out of IT Ownership With a Managed IT Service
IT teams are plagued with a shortage of resources that results in repetitive, low value tasks taking over the day to day of the team, resulting in larger strategic tasks remaining untouched.
A Managed IT Service frees up your IT teams to focus on what is important to them, outsourcing time-consuming tasks such as the setup and imaging of new laptops.
Our Managed IT Services
DaaS (Device as a Service)
Managed IT Services help you stay in the loop. Instead of sinking capital into keeping pace with the latest workplace technology, Device as a Service (DaaS) gives you continual access to top-quality IT equipment – with the price of software, deployment, and support all consolidated within easy-to-manage instalments.
Cyber Security Services
Bring direction back to your cyber security strategy. With regulations more complex than ever, cyber security is no longer a one-person job, so whether you require a one-off vulnerability assessment, long-term strategic support, or endpoint security, our Cyber Security Services are the Managed IT solutions to help.
Telecoms
Gain full control of your business calls with Apogee’s Managed Telecoms service. Bolstered by an unparalleled industry standard for fraud protection, our Cloud-based VoIP and hosted PBX packages enable you to never miss another incoming call again – whilst ensuring maximum security of your communication network.
Estate Review & Analysis (ERA)
Discover the productivity and efficiency of your IT technology with an Estate Review & Analysis (ERA). An ERA assessment is a comprehensive check of your current IT operations, from the general infrastructure to the performance of individual devices. After we perform an ERA, we can devise a Managed IT Service solution that is aligned with your overall objectives.
Why Use Managed IT Services?
By giving employees access to top-of-the-line technology, you enable your workforce to be more agile and efficient.
- Access the Latest in IT Innovation Now
- Simplify Your IT Processes with Managed IT Services
- Managed IT Services Go Beyond the Technology
Access the Latest in IT Innovation Now
The time freed up by utilising Managed IT Services allows you to be proactive rather than reactive. This enables organisations to introduce innovation without disruption, as the hard work is taken care of.
Your organisation can access the latest technology now, resulting in user downtime being significantly reduced as outdated equipment is a thing of the past. By improving your overall efficiency and productivity, a Managed IT Service also allows you to maximise stringent IT budgets, spreading the cost with monthly payments instead of large CapEx outlays. This predictable cost model enables better planning, access to the latest technology, and improved cash flow. The world of IT moves quickly - don’t be left behind.
Simplify Your IT Processes with Managed IT Services
We provide the technology, people and processes, through a service delivery model that meets your unique requirements. The full lifecycle of your devices is taken care of from initial set-up and custom imaging, ongoing technical support and end-of-life data sanitisation.
Keeping up with the latest technology at an affordable price is an organisational struggle many are faced with in business and education. With a Managed IT Service (MITS) your cost is split into smaller monthly payments, with easy upgrades and no out of date kit. We work with the top providers in the marketplace to provide you with the latest and most innovative technology, including HP and Apple.
Ultimately, Managed IT Services (MITS) help to prevent, rather than react to, IT based issues long before they happen.
An effective Managed IT Service will prevent serious loss of business continuity if you encounter hardware failure, software issues, cybercrime, or human error. Instead of minor issues building up to a business-disrupting problem, outsourcing pro-active IT support ensures businesses won't lose time, money, and sanity to those tech-related nightmares that build up quicker than some may realise.
Having a Managed IT Service (MITS) effectively enables a full IT department to be on-demand, watching for issues round-the-clock on behalf of your organisation. The insight and knowledge enable your organisation to right-size your IT equipment, with different performance/capability levels for different user types available for a bespoke service, individual to each user.
Why Should Apogee Be Your Managed IT Service Provider?
Apogee has three decades of experience providing Managed IT Solutions to businesses across the country. If you partner with us, you can expect an exceptional quality of service as well as:
A communication-lead process and complete transparency- Industry-leading customer support and responsivity
- A tailored approach to meet your business’ needs
- Strategic solutions to help companies work smarter and safer
- Affordable financial solutions
The Sedbury Trust Case Study
In a world where time is more precious than ever, Apogee were able to provide a bespoke Managed IT Services (MITS) solution to address The Sedbury Trust's current IT pain points. The Sedbury Trust have gained countless hours of productivity by outsourcing the imaging and deployment of all their devices to a number of children in their care.
People Also Ask:
What are IT Managed Services?
Managed IT Services are a kind of business arrangement where, for an agreed period, an organisation will entrust the lifecycle management of their IT devices to a Managed Services provider. This covers procurement, installation, and ongoing support up until their end-of-life, where the devices are taken care of securely and responsibly.
Managed IT Services are useful for companies aiming to stay competitive in the digital working landscape - since it allows their employees to have continual access to the latest high-performance devices; but cost-effectively, and without taking resources from their on-site IT teams.
For more on the kinds of challenges that Managed IT Services can address, check out this article.
Why is IT Service Management important?
IT Service Management is particularly important for the public sector, since outsourcing the management of your IT devices generates many operational efficiencies and benefits.
As well as taking day-to-day device support from the workload of on-site IT teams, IT Service Management ensures that employees have access to contemporary devices that facilitate their productivity – with solutions that can be scaled up or down as and when staff numbers fluctuate.
Key to this is ensuring that devices are installed with Windows 11, which, by October 2025, will be the only OS receiving regular security patches from Microsoft. This, coupled with Apogee’s ongoing security monitoring, heavily reduces the risk of security breaches, something that all companies desperately need in the modern age.
Why your business needs Managed IT Services
Your business needs Managed IT Services for the many efficiencies they bring to internal operations. Businesses across multiple sectors have benefited from these efficiencies – for example, Apogee Managed IT Service client Gareth Dixon, of Skipton-based Craven College:
“We’ve seen an 85% reduction in the number of tickets coming to our IT helpdesk, and most importantly, a 15% increase in student satisfaction with the equipment. This was whilst the rollout was happening – it’s now at 91% satisfaction with the new IT devices.”
Michael Rutherford of insolvency firm, McCambridge Duffy, whose average monthly costs of £31,000 incurred by IT outages have now been reduced to zero after investing in a Managed IT Service:
“We’ve been on a transformative journey over the last five or so years, and I don’t think we could have reached this point today had we not cooperated so closely with the Apogee team. It started with a project to streamline our printing processes, and now virtually everything we touch is an Apogee solution.”
And lastly, a representative of charity Stonewall, who reported a saving of 65 working days because of a deployment of Managed IT Services:
“If we tried to deploy 100-odd laptops pre our Apogee experience, it would have been an issue. Apogee has definitely lightened the load and pressure on my myself, ad our engineer regarding resource time.”
What is included in Managed IT Services?
Managed IT Services include a wide range of solutions, in addition to the lifecycle management of an organisation’s IT devices.
Examples of this include Telecoms services for supported digital communications; Cyber Security Services, which are designed to help businesses identify and plug gaps in their cyber-protection; a Technology Audit service, for assessing the health and performance of an organisation’s existing IT fleet; and Buy-Back IT, which allows businesses to trade in old devices securely and responsibly in return for their market value.
How much do Managed IT Services cost?
Managed IT Services, like any other Managed Service, are completely scalable solutions – therefore, the cost depends on factors such as amount of devices, technological sophistication, utility, level of support required, etc.
However, the main advantage of a Managed IT Service is that the costs are spread over a fixed period payment plan, unlike purchasing your devices outright. This means that the price of ongoing support is already accounted for in your regular instalments, thus eliminating the need to keep budget aside for surprise third-party repairs – allowing you to reallocate your budget into more strategic areas.
What is an IT Managed Service Provider?
An IT Managed Service Provider is a company that takes responsibility for the management of your IT devices. This kind of service covers the entire lifecycle of your new laptops and desktop computers – including device supply & installation; continual monitoring of health, performance, and security; ongoing support; and eventual recycling and replacement once they reach their end of life.
Designed for your convenience, Managed IT Services can easily be scaled up or down to ensure that you’re not paying for more devices than you need – and are available on regular payment plans to ensure that your budget is predictable and easy to control.
How to choose between Managed IT Services
Choosing between Managed IT Service providers isn’t a decision that should be made lightly.
Apogee, as an independent subsidiary of HP Inc., has access to the resources of a leading multinational technology manufacturer – and with over 30 years of industry experience and Service Excellence, are more than equipped to ensure your adoption of Managed IT Services is seamless, effective, and of maximum value to your organisation.
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Featured Case Study
Fujikura observed that their telecom maintenance and support costs were increasing. Apogee stepped in to provide a new, cost-effective Telecoms service with improved features.
