Outsourced IT Services
Outsourced IT Services provide bespoke IT solutions that are underpinned by industry best practice methodology, to deliver on the security, accessibility, and flexibility demands of your staff and clients.
What are Outsourced IT Services?
Covering a wide range of services, Outsourced IT can be engaged with to whatever extent you prefer – whether you require a full upheaval of your IT infrastructure, short-term guidance with an IT project, outsourced support for your current systems, long-term business continuity planning, or something else entirely!
Overseen by our independent subsidiary Argon Business Systems, Outsourced IT Services are backed up with over 40 years of industry experience – and specialise in bespoke, scalable, cost-efficient solutions that are designed help you get the most value out of your existing operations.
Our Outsourced Document Services
End User Support
If you’re short on IT talent or struggling to organise technical support, our End-User Support Services could be just the thing you’re looking for. Offering continuous service with fast response times and competitive SLAs, End-User Support Services cover everything from routine password resets to critical priority issues – and potentially, without even replacing your existing IT infrastructure (depending on performance).
Infrastructure Services
Keeping your workplace devices online and connected is key to being an effective organisation – but constant monitoring and maintenance of your work servers can be a big and unnecessary resource-sink for your in-house teams. Whether your IT infrastructure is on-premises, Cloud-based, or hosted off-site, Infrastructure Services work to keep your uptime at a maximum, without taking time from your IT department.
Network Services
Central to your workforce’s ability to stay connected with one another, your routers, switches, and endpoint devices must be kept active and protected if you want to maintain high employee output. The continuous monitoring of a Network Service ensures that your downtime is kept to a consistent minimum, while also strengthening your cyber resilience for when staff are working from home.
Cloud Services
These days, not hosting systems in the Cloud is actually more risky than hosting them on-premises. But how do you ensure you’re getting real value for your money? A Cloud Service gives you access to expert guidance for moving your systems to an all-digital platform, allowing you to reap all the benefits that come with it – like safer remote working, greater collaboration, and higher employee satisfaction.
Disaster Recovery & Backup
Being able to resume operations in the event of a critical failure is imperative for ensuring the survival of your business - but worryingly, having a Business Continuity Plan in place means you’re in the minority of modern organisations. A Disaster Recovery & Backup service keeps your crucial data both protected and accessible to you at short notice; allowing you to turn potentially major operational disasters into very brief and minor disruptions.
Cyber Security Services
Need guidance on how to get your Cyber Essentials certification?
Or perhaps you need support for your firewalls, endpoints, and email filtering systems? Cyber security is something that’s always moving quickly, and keeping ahead of evolving regulations and threats is no longer a one-person job. Our Cyber Security Services are designed to help you identify areas of weakness in your business infrastructure, bolster those areas, and keep navigating the dangers of an increasingly digital world.
IT Project Services
If you have a strategic IT objective and simply lack the proper guidance and/or resource to make it a reality, it’s time to consider IT Project Services. This service allows you to benefit from expert help without the hassle of hiring - but completely scalable to your requirements. Whether you need one-off consultancy, periodic support with future planning, or ongoing assistance for your change management, we can help!
Six Benefits of Outsourced IT Services
- Maximum Uptime
- Expertise On-Demand
- Dynamic Cyber Security
- Easy Accessibility
- Smoother Upgrades
- Complete Scalability
Maximum Uptime
It should go without saying that you can’t afford to have business-critical systems down for long - and with the ongoing support of an Outsourced IT service, you gain access to a valuable safety net for your IT infrastructure, servers, networks, and cyber security. With responsive technical assistance and competitive SLAs, we’ll ensure your systems are never down for long!
Expertise On-Demand
Rather than waste time and resource scouring a very small talent pool to secure your own IT talent, Outsourced IT allows you to access ours instead! Whether you just need a roadmap for your next IT project, ongoing cyber security consultancy on-demand, or you just want us to take over management of a new installation, our experts are on-hand to help keep you on course.
Dynamic Cyber Security
A high-performance IT infrastructure means nothing without top-quality protection. Outsourced IT services combine the best of both worlds – ensuring the continuity of your high-output operations, but without you needing to expend valuable resources keeping on top of rapidly-evolving cyber risks.
Easy Accessibility
Embracing hybrid working opens the door to greater document agility, enhanced employee collaboration, and improved morale for your workforce. With security and service continuity baked into our Outsourced IT services, we allow you to keep reaping these benefits – ensuring you can continue to boost productivity from wherever your staff happen to be situated with complete peace of mind.
Smoother Upgrades
To ensure continual performance, employee device upgrades should be done every 3-5 years – but having a weak IT infrastructure can make on-boarding new devices needlessly complicated. By strengthening your infrastructure though Outsourced IT, you set the stage for making future upgrades smooth and seamless – saving you headaches, frustration, and shortfalls in productivity.
Complete Scalability
Designed to be of maximum convenience to you, Outsourced IT services are scalable to your requirements – meaning you have the option to engage with as many or as few services as you need, to an extent that suits you. Better still, once you’ve decided if Outsourced IT is a fit for you, our service can also be customised further upon request!
What is included in an Outsourced IT service?
Outsourced IT is comprised of seven key areas: End User Support, Infrastructure Services, Network Services, Cloud Services, Disaster Recovery & Backup, Cyber Security Services, and IT Project Services.
End-User Support describes your continual access to our industry-leading technical helpdesk, allowing you to organise a wide range of repairs and maintenance with maximum ease and minimal fuss.- Infrastructure Services manage your company servers to ensure consistent connection and maximum uptime, and can be applied to any setup – be they on-premises, fully digital, or somewhere in between.
- Network Services oversees the performance and security of your routers, switches, and user devices – enabling your workforce to collaborate safely and efficiently, even when working remotely.
- Cloud Services encompasses the migration, management, and support of your Cloud servers; which includes sorting out the configuration and licensing of public platforms like Microsoft Azure and Microsoft 365 on your behalf.
- Disaster Recovery & Backup plays a crucial part in ensuring the continuity of your business; providing a layer of protection against potential unforeseen disasters – with automatic backups and top-notch physical security to preserve the future of your business.
- Cyber Security Services covers various areas, from auditing your current cyber security setup to identify areas of weakness, to ongoing consultancy, to managing cyber-protection tools such as firewalls and email filtering systems.
- IT Project Services give you access to temporary, or ongoing support with your upcoming IT projects. You decide the scope of your service – whether you need extra talent to fulfil a large goal, ongoing consultancy, or just a one-off advisory meeting, our expert team are available to accommodate your needs.
Why does your business need an Outsourced IT service?
Having the best end-user devices is all well and good, but without a strong IT infrastructure to support their performance, your entire operations are practically at risk at all times – especially if you don’t have an abundance of internal IT talent.
Outsourced IT services ensure high uptime, business continuity, and cyber-resilience for the IT systems surrounding your business – making your operations far less susceptible to being disabled by unforeseen circumstances, whilst promoting your employees’ ability to be as productive as possible.
Furthermore, due to the scalability of Outsourced IT, you’re under no obligation to engage with all of these services at once – instead, you’re free to test the waters with one or two services to see how well they suit your systems, with the option to expand out later down the road. It’s really up to you!
Why choose Apogee as your Outsourced IT service provider?
Apogee’s Outsourced IT service is backed up by our independent subsidiary, Argon Business Systems – an Isle of Man-based IT provider with over 40 years of industry experience. Now with access to the resources of HP Inc., as well as our industry-leading service excellence, these services are equipped to be versatile, efficient, and designed to give you maximum return-on-investment.
With a strong reputation for providing convenience to our customers, Apogee offer an enormous catalogue of services to streamline your operations. Whether it’s Outsourced IT for your IT infrastructure, Digital Workplace Solutions for leading productivity software, or Managed IT Services for sourcing top-quality end user devices, you can be assured of a consistent standard of high quality across the board – all conveniently coordinated through the same responsive service provider.
Ready to see how we can help your business with Outsourced IT? Contact us by using the button below!
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