Infrastructure Services
Whether your operations rely on IT infrastructure that is on-premises, Cloud-based, or off-site, continuous uptime is nothing short of essential. Unfortunately, not all organisations have the resources to keep their datacentres, servers, and digital storage solutions monitored around the clock – which is where an Infrastructure Service comes in.
What is an Infrastructure Service?
Your organisation’s efficiency is only as reliable as your ability to keep workplace devices online and connected. But if you don’t have people who are able to keep your IT infrastructure active – or want to repurpose their skills more effectively - the easiest way to ensure continuous uptime is through an Infrastructure Service.
This service continually monitors every aspect of your IT infrastructure. Whether your setup is on-premises, Cloud-based, or hosted on an offsite datacentre, we proactively maintain your IT uptime by using real-time alerts on hardware issues, combined with expert technical support.
Maximise output cost-effectively with Infrastructure Services
If boosting employee productivity is a priority for your business, ensuring that devices can always access what they need online is vital. By keeping your servers and datacentres proactively monitored and supported, an Infrastructure Service actively facilitates your ability to enact positive and lasting impact.
Whether your company is based in the UK, Ireland, or the Isle of Man, you can start benefiting from all the advantages of ongoing remote support for your IT infrastructure. Chief among these is budgetary consistency – since, rather than pay through the nose to fix a costly systems outage, an Infrastructure Service gives you access to specialist technical knowledge on-demand, with the cost already accounted for in your regular payment plan.
Four Benefits of an Infrastructure Service
Don’t feel like you’re ready to upgrade your infrastructure just yet? No problem! Your existing systems can easily be adopted and managed under this service, letting you access the operational benefits now – and when you’re ready to upgrade, we can recommend the best solution to generate the most value to your business.
Increasing uptime for your servers and datacentres enables your staff to reliably find the information they need – setting the stage for them to deliver excellent, responsive service to your customers. With an Infrastructure Service ensuring consistent connection, you contribute to your reputation as a customer-centric provider, thus increasing your chances of securing business elsewhere.
No two IT infrastructures are identical, which is why an Infrastructure Service can be customised and adjusted to support your hybrid working requirements, no matter how widespread your workforce may be. Ongoing security monitoring also mitigates the risk of a potential cyberattack when employees are working from home, allowing you to accommodate employee flexibility demands without sacrificing performance or cyber security.
When it comes to support, proactivity is far more preferable than reactivity. This is why our Infrastructure Service uses an always-on Remote Monitoring and Management solution, which alerts our support team of hardware issues in real-time – meaning that issues are often already being dealt with before you’re even aware of a problem. Compliance is also ensured with this solution, since software usage and permissions are monitored to protect against an internal data breach.
What’s included in an Infrastructure Service?
There are four major facets of an Infrastructure Service: Comprehensive Monitoring, Remote Issue Resolution, Geographical Coverage, and the Remote Monitoring & Management Solution.
Comprehensive Monitoring describes the ongoing monitoring for your IT infrastructure. This includes on-premises systems, off-site datacentres, or Cloud-hosted solutions.- Remote Issue Resolution covers your on-demand access to our team of remote support specialists, who will handle and coordinate your technical fixes.
- Geographical Coverage defines the scope of our on-site hardware support service, which, depending on your location in the UK, Ireland, or the Isle of Man, can offer repair SLAs ranging from Next Day Fix to a 4-hour fix.
- Remote Monitoring & Management Solution is the software we use to proactively monitor your infrastructure, which automatically notifies us as hardware issues arise in real time. It also acts as a platform to oversee software permissions, to prevent unauthorised access to critical data.
Why does your business need an Infrastructure Service?
If your operations require on-site and remote employees to be connected to the Internet - and you need that connection to be consistent, secure, and able to be fixed quickly in the event of surprise technical issues - then you are bound to get immense value from our Infrastructure Service.
With the maintenance costs of your servers and datacentres covered by regular instalments, you’re able to strategically repurpose your staff and budget into areas that give you greater value without altering your existing operations. Therefore, outsourcing IT infrastructure management paves the way for you to optimise your processes for maximum efficiency and effectiveness.
Why choose Apogee as your Infrastructure Service provider?
Handled and overseen by our subsidiary, Argon Business Systems, the Infrastructure Service benefits from being executed by a provider with over 40 years of experience with assisting business processes, reducing operational costs, and enhancing performance.
This expertise is further bolstered by the fact that Apogee have the resources that come with being an independent subsidiary of HP Inc. – extending and strengthening Argon’s reach beyond the Isle of Man by bringing it under the umbrella of our Service Excellence.
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