sparkly christmas tree
Last Minute Christmas Campaign
6 December 2018
apogee automating business communications
Reduce Environmental Impact with a Managed Print Service (MPS)
2 January 2019
sparkly christmas tree
Last Minute Christmas Campaign
6 December 2018
apogee automating business communications
Reduce Environmental Impact with a Managed Print Service (MPS)
2 January 2019

Apogee Service Teams Perform Strongly in November

Apogee statistics from November are in and after analysing the figures, it is clear last month was positive for Apogee and our clients, with strong performances across all our service teams.

 

The number of large projects that are being overseen by our Project Management Office has increased last month to a total of 31 - an increase from 23 in October. The team are responsible for ensuring successful deliveries of projects, no matter how complex which is improving the overall installation process for our customers.

This November, Apogee installed a total of 1131 devices for our customers. This figure is thanks to all our Warehouse and Delivery staff working up and down the country who make it possible to provide all customers with a safe carriage and installation of various devices.

Our Managed Services Operation Centre (MSOC) have also had a busy month, completing an incredible 21,948 calls with a rapid response time of 1.44 minutes. The team work hard to reach these figures because customer service and fast solutions are a vital part of the business. As well as answering calls, MSOC are also contactable through live chats and have received 838 this November.

To find out more about our Service Excellence, please complete the contact form below.

 

Latest insights

21 February 2024

How to reduce employee attrition in the hybrid working world

With a fifth of UK workers at high risk of leaving their jobs in 2024, and a further 12% expecting to leave before 2026, it’s increasingly clear that staff retention strategies require a rethink. Flexible working will be crucial for reducing turnover – providing, of course, that it is implemented effectively.
12 February 2024

Want stronger data security? Invest in smoother hybrid working

Though high employee satisfaction is a benefit associated with hybrid working, many CIOs are still hesitant to invest in tools for easing digital collaboration – despite the fact that this tech would also enable them to tackle persistent issues concerning data security.

Keep up to date with all the latest in Managed Print Services.