telecoms towers on a hill in the evening
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telecoms towers on a hill in the evening
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5 September 2023
employee with tablet digitising physical documents
How document automation can deliver great efficiencies whilst improving your customer experience
18 September 2023

Five ways small legal firms are building their reputations for 2024

Many legal practices are discovering new ways to build strong reputations for diligence, efficiency, and reliability with their clients. Which begs the question: how can your firm elevate the client experience?

As with many industries, the landscape of remote work has created many challenges for the legal sector.

But while some industry giants are forcing their employees back into the office, surprisingly, smaller legal practices are finding that embracing new technologies is helping them to bridge the gap between their hybrid teams. More surprising still, they are finding that doing so actually enhances their capacity to be diligent, efficient, and reliable – whilst also creating cost efficiencies in unexpected areas. For example:

1. Consistently useful print devices

Legal firms often waste a lot of resource on organising support for their print infrastructure.

However, even small practices are finding significant cost efficiencies through the use of Managed Print Services – since ongoing support is a key reason to lease devices, rather than purchase them outright.

As well as enhanced performance, firms are finding that leasing is helping to keep their budgets predictable, as they no longer need to keep large amounts of capital aside in case they require third-party repairs. 

2. Creating cost-efficiencies

Storing physical records offsite is an unnecessary cost, as well as a potential GDPR risk.

This is why so many practices are choosing to play it safe and digitise their archives – since, by uploading everything to a secure server, they can significantly diminish their buildings costs, not to mention their anxiety about potential data breaches.

This trend is also driving sustainability throughout the legal sector; helping firms to reduce carbon emissions by minimising their business footprint.

archive of old physical paper-based records

3. Better-value employee hours 

Rather than having their admins waste time by handling documentation manually, some firms are boosting productivity by using automation software.

This way, admins are able to devote their full attention to important, time-sensitive tasks – while the software completes smaller jobs on their behalf; extracting key data, correctly filing it away, and quickly routing it to the relevant people.

Reports indicate that, when working in tandem, this technology ensures day-to-day document handling is processed accurately – whilst also allowing employees to make greater headway on long-term tasks; allowing firms to be more effective as a whole. 

legal scale books clock

4. Outsourcing cyber security

Despite how crucial cyber security is to the legal sector, it’s very common for firms to struggle to manage it effectively in-house.

However, instead of committing to the hassle of a new hire, outsourcing cyber security seems to be increasing in popularity – since it represents a low-risk way to ensure all bases are covered and all gaps are filled.

With the support of a specialist cyber security partner, firms are finding greater peace of mind throughout their teams – and all while side-stepping the risk, cost, and rigmarole of the recruitment process.

5. Increasing document security

Practices are finding another advantage with digitising; in that it lets them protect entire stores of confidential data from both external and internal threats.

This is because, as well as bringing their records under the umbrella of their cyber security defences, they can further protect documentation by blocking access from unauthorised employees.

By storing now-digital records on their case management platforms, legal practices are able to add more layers of document security than any lock and key system could ever provide – allowing employees to operate with confidence and assurance of safety.

For more information on how we can help your firm work smarter and safer, contact us using the form below:

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